Your privacy, explained plainly.

MeroBhumi (“MeroBhumi”, “we”, “us”) is an online real estate marketplace for Nepal, operated by MeroBhumi Private Limited, Butwal-5, Rupandehi, Lumbini Province, Nepal. We run the website merobhumi.com and the services offered through it.

This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It applies to everyone who uses MeroBhumi: visitors, buyers and tenants, property owners, agents, and people who post or answer a demand. We handle personal information in line with the Individual Privacy Act, 2075 (2018) and other laws of Nepal.

Information you give us

• Account details — your name, email address and/or mobile number, and a password (stored only as a one-way hash). If you sign in with Google, we receive your name, email address and profile photo from Google; we do not receive or keep your Google password.
• Agent and owner profiles — if you apply to post property, the details you enter such as your display name, photo, agency, experience, service areas, languages, contact numbers, social links, address and any licence number.
• Listings — property details, location (including map coordinates and land registry details such as plot number), photos and videos, price, and the documents you upload such as the Lalpurja, map or blueprint, and payment proof. Listings also carry the owner and contact-person names and numbers you provide.
• Demands and responses — what you are looking for, and your name, phone number and (optionally) email when you post a demand or respond to one.
• Enquiries and messages — enquiry and contact forms, site-visit (viewing) requests, chat messages, comments on listings and reviews of agents.
• Forms and registrations — answers you submit to MeroBhumi forms (for example a training registration), including any files you attach.
• Payments — when you pay for a boost or a paid form, we record the amount, your name and phone number, and the payment reference returned by Fonepay. We never see or store your bank or wallet credentials.
• Newsletter — your email address if you subscribe.

Information collected automatically

• Activity on your account — properties and agents you view or save, searches you run, enquiries and viewing requests, so we can show your history and dashboard.
• Device and session data — your browser's user agent for each signed-in session (so you can see and sign out of your sessions), and your IP address, which we use for security and abuse prevention and record with form submissions.
• Listing view counts — we count how often a listing is viewed. These counts are not linked to you.

We do not use advertising trackers or third-party analytics on MeroBhumi.

• To create and secure your account, and to verify your email or phone with a one-time code.
• To publish listings and demands, and to connect buyers and tenants with owners and agents.
• To review listings and agent applications before they go live, and to keep the marketplace free of fraud and spam.
• To send you messages you ask for or need: verification codes, enquiry confirmations, viewing updates, receipts, and alerts for saved searches.
• To process payments and issue receipts.
• To answer your questions and support requests.
• To improve MeroBhumi, using aggregated information about how the site is used.
• To send the newsletter, if you subscribed. You can unsubscribe at any time.
• To meet our legal obligations and to establish or defend legal claims.

We process your information because it is needed to provide the service you asked for, because you consented (for example to the newsletter), because we have a legitimate interest in running a safe marketplace, or because the law requires it.

MeroBhumi is a marketplace, so some information is public by design:

• Listings are public, including the contact person and number you choose to show. The owner's number you enter for us is not shown publicly unless you choose to make it the contact number.
• Uploaded documents such as the Lalpurja, map and payment proof are not shown on the public listing. They are visible to you and to MeroBhumi staff who review listings.
• Agent profiles you publish, and reviews and comments you post, are public.
• Demands show what is wanted and roughly where, but never the poster's name, phone or email. Those reach only the person you choose to deal with, and MeroBhumi.

When you send an enquiry, book a viewing or respond to a demand, the details you enter are shared with the owner or agent concerned so they can reply.

We do not sell your personal information. We share it only with the service providers that help us run MeroBhumi, and only what each needs:

• Vercel and Render — hosting for the website and our servers.
• Our database host — stores account, listing and transaction records.
• Cloudinary — stores and serves uploaded photos, videos, documents and receipts.
• Resend — sends our emails.
• Sparrow SMS — sends verification codes and SMS notices.
• Fonepay — processes payments.
• Google — Google sign-in, and translation of page text when you switch the site to Nepali.
• Stadia Maps and LocationIQ — map tiles, place search and address lookup when you use a map.
• OpenAI — powers the MeroBhumi AI assistant. When you use it, your messages, your first name and, if you ask about them, your own saved properties, viewings or other account information are sent to OpenAI to produce the answer. Do not share sensitive information in the chat that you do not want processed this way.

We may also disclose information when required by law, by a court or by a government authority of Nepal, or to protect the rights and safety of our users and of MeroBhumi.

Several of these providers store data outside Nepal. By using MeroBhumi you understand that your information may be processed in other countries, where we rely on these providers' own security and privacy commitments.

We use a small number of cookies, all needed for the site to work:

• Sign-in cookies (accessToken, refreshToken, sessionActive) keep you signed in. They are secure, and the token cookies cannot be read by page scripts. The access token lasts about 15 minutes and is renewed while your session is active; a session lasts up to 30 days.
• Interface preferences such as the dashboard sidebar state.

Your browser's local storage also keeps preferences such as theme, dismissed notices, cached translations and unsaved listing drafts. These stay on your device. We do not use advertising or tracking cookies.

We keep your information while your account is active and for as long as needed for the purposes above. Verification codes are deleted within 48 hours. When an account is closed, we deactivate it and sign it out everywhere; we keep records that we need for legal, accounting and dispute purposes — such as payments, receipts, enquiries already sent to an owner or agent, and records of completed transactions — for as long as the law or those purposes require.

• Access and correction — you can see and edit most of your information from your dashboard. For anything you cannot change yourself, contact us.
• Deletion — you can ask us to close your account and delete your personal information, subject to the records we must keep (see above). Email us from the address on your account.
• Marketing emails — every newsletter email has an unsubscribe link. Account and transaction messages are not affected.
• Alerts — you can change or switch off saved-search alerts in your dashboard.
• Sessions — you can see your signed-in devices and sign them out from your settings.

We will respond to requests within a reasonable time, normally within 30 days.

Passwords are stored as one-way hashes, connections to MeroBhumi are encrypted, sign-in cookies are secure and not readable by page scripts, and access to listing documents and personal data inside MeroBhumi is limited to the staff who need it. No system is perfectly secure, so please use a strong password, never share your verification codes, and tell us at once if you suspect misuse of your account.

MeroBhumi is meant for adults. You must be at least 18 years old to create an account, post a listing or a demand, or make a payment. We do not knowingly collect information from children; if you believe a child has given us information, contact us and we will delete it.

We may update this policy as MeroBhumi changes. We will change the “last updated” date above, and for significant changes we will tell signed-in users by email or a notice on the site.

For privacy questions or requests, contact:

MeroBhumi Private Limited
Butwal-5, Rupandehi, Lumbini Province, Nepal
Email: info@merobhumi.com
Phone: +977 970-5396224

You can also use our contact page. See also our Terms of Service.